Terms & Conditions

Coaching Commitment

Once you join The Steps for Change program, I consider myself to be fully committed to you and your success.  I know you will be committed to you too. This commitment includes you going through the entire program from start to finish, including the financial commitment that accompanies that.

Session Timings

Each of the group  coaching sessions will go for one hour. It is very rare for me to run late for your session.  If this does occur, please remain in the waiting room for the call to start.

1-2-1 Coaching Call

If you arrive or are late for your appointment please be aware that due to other appointments or commitments, it is unlikely I will be able to extend your session time.  If you are going to be more than ten minutes late for your session it is greatly appreciated if you could please let me know this with as much notice as possible. I value our time together and know you will too by respecting and keeping your appointment. I understand that sometimes things do arise and you may need to reschedule or cancel your session.  I do encourage you wherever possible to please give me as much notice as you can to change the time.

Zoom

While conducting sessions on Zoom, earphones will create a better quality of sound and cancel out ambient noise.  If you have a pair of earphones it is recommended you use them. Camera on for Group Coaching Calls is recommended, it is a much better experience for the coaching group. Calls are recorded and shared in the Facebook group afterwards. Please be aware that if working from a mobile rather than wi-fi internet connection when using Zoom that this can impact the quality of the call (particularly video) considerably.  

Confidentiality

All matters discussed between us on our one to one call whether via phone or Zoom remains fully confidential, along with any email correspondence. I keep and dispose of your records in accordance with appropriate privacy laws.

Contact

Being active in the Facebook group  for The Steps for Change you will be surprised at how much you can ‘shift, grow, develop and move’ as we share, connect and learn from each other.  My preference is for all communication with me to be via the Facebook group,  rather than through messenger, email or text.

Actions

You will gain wonderful momentum in The Steps for Change program if you are committed and actively work through the program. You will not hold me responsible for not achieving, (in whole or part), any of your goals and recognise that actions can only be carried out by yourself.

Coaching Methods

You acknowledge that the The Steps for Change program may be personally challenging and give rise to feelings such as frustration, stress and annoyance.  You will not hold me liable for any loss or cost incurred by you in the event of mental, physical, emotional stress or distress caused directly or indirectly in relation to The Steps for Change program.  You will indemnify me in the event of any such claim.

Payment

The Steps for Change Program includes:

• 1 per daily training
• two group coaching calls per week
• one 1-2-1 one hour coaching call
• access to the Facebook group for the duration of the program

Fees are payable upon sign up to the program and you must be fully paid up prior to commencement.

If you have selected the payment plan, the payment system will automatically deduct your payment on the due date. Where payments are made in instalments, you authorise us to deduct all accrued and outstanding fees from your credit card or debit card provided. You must ensure that sufficient funds are available in your nominated account to meet any withdrawals made by us on the scheduled due dates. Where payment is defaulted or not received, you authorise us to debit any outstanding funds from your nominated account, without the need for notifying you.

Enrolment in the The Steps for Change program is non-refundable once the program has commenced. There are no refunds for change of mind. Deposits will not be refunded due to change of mind.

Intellectual Property

You have no right to use or reproduce any of the processes, techniques, presentations, methodologies or materials used by me in The Steps for Change program, outside the program.  You must not at any time reproduce materials given to you except for your own personal use.

We are bound by the terms and conditions of this agreement for the length of The Steps for Change program which will be for a period of six weeks.

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The Steps for Change Agreement

By completing your enrolment online you accept all terms and conditions outlined in this agreement document.